Returns
If something arrives wrong or fails inspection, we make it right. Standard catalog items are returnable; made-to-order items follow the terms in their quote.
Return window
Standard stocked items may be returned within [X] days of delivery, unused and in original packaging. Contact us with your order number to open a return.
Wrong, damaged, or short shipments
Report discrepancies within [X] business days of delivery and we arrange replacement or credit at our cost.
Non-returnable items
Cut-to-length goods, special-order and made-to-order items, and opened consumables are non-returnable unless defective or covered by their quote terms.